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Location & Hours

4155 State Route 31
Clay, NY 13041
(315) 622-3011
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Mon-Sat: 10am-9pm
Sun: 11am-6pm
Restaurant & Department Store Hours May Vary
Holiday Hours


We are here to serve you!  Security and Guest Services offers the following amenities:

  • Over 50 gift card brands including Mall Visa┬« Gift Cards
  • Escorts
  • Complimentary wheelchairs (wiith proper ID)
  • Copy service (black and white copies at $0.25/page)
  • Fax service (send - $3.00 first page, $1.00 each additional page; receive - $0.50/page)
  • Retailer discounts and special offers
  • Directory of stores
  • Mall event information
  • Mall walkers information
  • Kids Club information
  • Lost and found
  • First aid assistance
  • Lost children/parents/people in your party
  • Directions and bus schedules

Great Northern Mall also has a soft seating area with complimentary WiFi, family restrooms, nursing rooms, a children's play area, expectant mother parking and stroller rentals. 

You may contact Guest Services by phone at 315.622.3011.